Leading through change: Insights from a top consulting expert!
In this episode, Stephanie Christopher talks to Jane Lewis, Principal at the Outlook Consulting Group, about leading through change. Jane explains that navigating change goes beyond processes and systems—it requires leaders to connect with the emotional and purpose-driven drivers of employees.
She highlights that leading through change means recognising the difference between technical problems and adaptive challenges. While technical problems often have straightforward solutions, adaptive challenges demand discovery, curiosity, and a deep understanding of the forces that promote or resist change within an organisation.
To support leaders in managing these dynamics, Jane introduces the SCARF model (status, certainty, autonomy, relationships, and fairness). This framework helps leaders address the real concerns of employees and create an environment where people feel secure and engaged during times of uncertainty.
Throughout the conversation, Jane stresses that effective leadership is central to leading through change. Leaders must build trust, provide clarity, and balance both empathy and accountability. By doing so, they can transform resistance into commitment and help teams move forward with confidence.
Ultimately, this episode underscores that change is complex, but with the right leadership mindset and tools, professional services firms—and their people—can adapt and thrive.
